[Known Issue][May 2025] Ongoing Performance Issues

By EchOw, 21st May 2025 12:48:57
1



HellOw everyone,

Thank you to everyone who has reported issues within the game after the maintenance yesterday.

We would like to assure you that we're working to resolve these issues as soon as possible and ask for your continued patience while we continue investigating and applying fixes to the game.

I've listed a few of the most common issues below:
- Game lag,
- Game slowness,
- Delay in receiving password reset emails,
- Delay in receiving verification emails,
- Horse competitions becoming stuck "In progress"

Please know that the above list is not exclusive and is only the most frequent issues being encountered by our players.

We thank you in advance for your continued patience regarding these issues.

The Howrse Team
EchOw
  • Posted messages: 466
  • Karma: 10 points
  • Page:
  • 1
By MPolce, 21st May 2025 18:36:49
1
I had two objectives and did one early. The second one was to retrieve a product from the workshops so had to wait for my workshop to be completed.. So on completing that objective by retrieving something I go to by objectives and find that object changed to wake 20 horses.

This is happening on other servers so it also needs to be looked into.
MPolce
  • Posted messages: 2,319
  • Karma: 10 points
By Greenpolarbear47, 22nd May 2025 05:52:56
1
Objectives have been changing today. I did one this morning but my second objective keep changing.
Greenpolarbear47
  • Posted messages: 163
  • Karma: 10 points
By aaspens, 22nd May 2025 06:14:15
I'm so glad I read the replies here about the objectives—I honestly thought I was going insane because I remembered very vividly having two different objectives this morning and putting them off until tonight, and when I checked this evening, they were completely different. default smiley xd
aaspens
  • Posted messages: 23
  • Karma: 10 points
By MPolce, 23rd May 2025 14:20:06
New problem. All my pastries were at 1 year along in their pregnancy yesterday and they were worked and bedded down yesterday.
Today they are still only 1 year along and they should be 1 year and 2 months. If this continues they will never give birth.
MPolce
  • Posted messages: 2,319
  • Karma: 10 points
By iddy-biddy, 25th May 2025 04:00:19
I'm having an issue with a boarding extension request (one of my boarders is asking for an extension). When I hit ''accept'', nothing happens--the request is still there and I can't accept it.
iddy-biddy
  • Posted messages: 183
  • Karma: 10 points
By iddy-biddy, 25th May 2025 04:02:45
Cancel that complaint--it has now been accepted (on the 5th try).
iddy-biddy
  • Posted messages: 183
  • Karma: 10 points
By AmOwzing, 26th May 2025 13:37:30



HellOw everyone,

As you're aware, all our servers were migrated in the past weeks.

This caused some issues, such as:

↪ Low performance (lag, slowness);
↪ Deleted horses' histories;
↪ Unavailable payment methods;
↪ E-mails from Howrse are not being received;
↪ Inability to log in;
↪ The daily objectives were reset;
↪ Special horses are not providing their gift;
↪ The Pieces of Cloud Pack from the May Packs are not working;
↪ The ranking is not updated on some versions.

While some of these issues were already fixed, others are still under investigation.

Please note that our team is focused on resolving all reported issues. While we do not have confirmation regarding potential compensation, our team will assess compensation on a global scale after the issues are resolved.

We apologize for the inconvenience, and appreciate everyone's patience!

The Howrse Team
AmOwzing
  • Posted messages: 91
  • Karma: 10 points
  • Seniority: 835 days
By AmOwzing, 28th May 2025 15:39:03



Hello,

Today, all the servers underwent maintenance to address the performance issues.

We have already received positive feedback from multiple players. Can you please let us know if the server performance (lag, slowness) is better or resolved for you?

And now that this was addressed, the team will continue tackling the rest of the issues, for example:

↪ Unavailable payment methods;
↪ E-mails from Howrse are not being received;
↪ Inability to log in;
↪ Special horses are not providing their gift;
↪ The Pieces of Cloud Pack from the May Packs are not working;
↪ The ranking is not updated on some versions.
↪ And a few others...

Please note that once the main problems are resolved and the game has stabilized, we will work on compensation for all the issues that happened in the past weeks.

Once more, we are really sorry about the inconvenience, and thank you for your patience over the past weeks!

The Howrse Team
AmOwzing
  • Posted messages: 91
  • Karma: 10 points
  • Seniority: 835 days
  • Page:
  • 1