[Known Issue] Promotional/Advertisement Videos

By EchOw, 24th June 2022 13:12:10
2



HellOw everyone,

You may have noticed that the promotional/advertising videos on the Pass purchase page hasn't been working lately.

The team is aware of this issue and is currently investigating the issue. I'll update this topic as soon as the issue is resolved.

The videos are still available in the Android & iOS Howrse apps.

Thank you for your understanding and patience while we continue to investigate this issue.

Happy Howrsing!
The Howrse Team
EchOw
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By Retired breeder, 26th June 2022 09:17:49
4
This has been happening to me for a while now. It says that I am using an ad blocker even though I'm not. Glad to see that this is finally being fixed.
By lilindy, 3rd August 2022 02:19:22
2
It is still an issue . It has been over two months now and still tells me to disable ad blocker although it is already disabled and off !! Seriously....
lilindy
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By EchOw, 4th August 2022 16:52:19
Hi, I'm confirming that this is still an issue. The team is working to resolve the issue still but it's taking longer than expected. I'll post updates on the issue as I receive them!
EchOw
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By Gabbipentin, 14th September 2022 04:25:42
Definitely is still. I play on mobile and it works but my friend Orchidoleander uses PC and has never once since account creation been able to use it as she gets the "ad blocker" error without having it enabled default smiley :(
Gabbipentin
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By EchOw, 16th January 2023 13:33:19
HellOw everyone,

The Canadian version was chosen to receive an update for the advertising/promotional videos.

If the advertising videos still do not work for you, please try following these steps:
1. Clear your browser cache and cookies. If you're unsure how, you can find steps in the Make the Most of your Howrse Support Experience forum topic.

2. Test the advertising videos and see if they now work.If they work, hooray! If not, continue to step 3.

3. Send the following information to Contact Us:
- What type of device are you using? Examples: Samsung Galaxy S20 / Apple iPhone 12 / Windows or Apple Macintosh PC

- What operating system does your device have? Examples: Android 10.0.0 / iOS 15.1 / Windows 11 / MacOS Monterey

- What web browser and version are you using? Example: Chrome Version 96.0.4664.93 / Firefox 95.0

Providing the above information will allow the team to further investigate the advertising videos.

Thank you for your patience and cooperation while the team works on this issue.
EchOw
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By marebear, 19th April 2023 16:56:40
Still waiting on this to be fixed, ridiculous we have to wait this long
marebear
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By EchOw, 21st September 2023 12:25:26
Hi everyone,

To keep this thread updated with the most recent information, I'm sharing below a response from the Game Dev Q&A that took place in the official Howrse discord server.

Regarding the rewarded videos, we are aware of the current limitations of what we offer. Until we find better browser-based alternatives, we've decided to restrict this feature to the mobile app only. It's technically more and more complicated to offer videos on a web platform, so we're finding it difficult to offer something. For the time being, we have no plans to work on this issue.

I will update this thread again with any information or updates that I receive.
EchOw
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